10 Important Customer Service Tips For Commission Based Salespeople

Ten simple tips for good customer service, especially important for commission based salespeople.

Whether your customer service skills are good or not can make or break that important sale. Here are some ways to provide quality service, make a sale and hopefully bring the customer back time and time again.

1. The simplest way to make a customer feel special and important is to greet them as soon as you see them. They need to know that you are there, that you are willing to help and that you are available for them to ask questions. But, today's customers are turned off by very aggressive salespeople. Be friendly and make your presence known and then allow them to look on their own for a few minutes.

2. Listen to them very carefully and pay attention fully. Not only will they be telling you what they need, but you will also hear and see clues that will help you further assess their needs without them having to ask. Your being attuned to what they want and need will show them that you really care about them as a customer.

3. Make them feel like the most important customer you've seen all day. Answer their questions enthusiastically, not like it's the fifth time you've been asked that day. Point out special sales and markdowns to them. You might even want to give them special discounts, if you have the power to do so. They'll feel welcome and wanted and feel like they have someone on their side.

4. Always be able to separate a bad day from your sale. Even if you're in a bad mood, you should always be positive, smiling and friendly to each customer. A bad attitude, though it may not be the customer's fault, will make the customer feel unwanted and make them think you don't care about your job or the sale. One easy way to fake a good mood is simply to smile. Smiling will make you look and sound happy and friendly while tricking your mind into feeling better.

5. A customer with a complaint should be treated as fairly and politely as any other customer. Listen to their concerns, allowing them to finish speaking before you begin answering. Always apologize, because your business has let them down in some way, and a simple apology goes a long way. Let them know you understand and sympathize and then do everything in your power to remedy the situation for them as soon as possible. Even if a customer is disappointed and doesn't think they'll return to your business again, a well-handled complaint may strengthen the faith they have in you and your company.

6. Build a relationship with returning customers. Try to remember who each one is and what they're past purchases have been. Learn their name and listen when they talk about their families and jobs. Get to know their life and lifestyle. You will not only be able to suggest products in the future, but you'll build great credibility with them by making them feel like a friend.

7. Be sure to focus on what you are able to do for them, and try to avoid saying there is something you are unable to do for them. If they have a difficult or impossible request, try suggesting the next best thing you can do for them. Admit that it might not be exactly what they were interested in, but that you have a way to help them. You should be able to offer them a viable alternative. This shows that their business is important to you and also that you and your place of business know how to solve problems.

8. Be professional and polite during a transaction. Politeness is perhaps the most underestimated skill for a customer service representative to have in their arsenal. Politeness is always appreciated and remembered. Professionalism also gets you a lot more than being too open or too frank with a customer. Avoid vulgarity (to any degree), personal information and comments regarding coworkers (negative or positive). Personal comments or sidebars can make a customer feel awkward or intrusive, rather than welcomed and appreciated.

9. Do not try to sell something to a customer you know doesn't need it. If a customer comes in and you can't help them, don't force things upon them. If you politely take the loss of a sale and say, "I'm sorry I couldn't help you today," then they will probably come back at another time when you can help them.

10. Always thank the customer for their patronage and invite them to come back. Offer them a business card or brochure. Letting a customer know you look forward to seeing them again makes them feel welcome at any time, and if they ever need to purchase your product again, they'll think of your business first.

© High Speed Ventures 2011