The Denver offices of Direct TV contain its customer service department, with the majority of employees working in customer support. The company offers a number of benefits and rewards for employees, including a management training program. This office also has the largest population of people working for the company throughout the country.
Geography
Denver, Colorado, is the base of Direct TV's customer service operations. Located at the site are two call centers, one devoted to technical support and another related to commercial support. Unlike other company locations, the Denver branch is primarily used as a support system for customers.
Benefits
Employees working for Direct TV in Denver are given medical, dental and vision insurance through the company. They also have personal time-off days, sick time and the ability to earn vacation days after working there for six months. All employees are given free Direct TV programming, including any boxes or other types of hardware needed. In addition, the company offers tuition assistance, adoption help and discounts on child care for working parents.
Types
Employees also get training on technical issues such as setup of the system and troubleshooting any system problems. They also answer questions and find solutions for problems relating to billing and other issues.
Compensation
The company looks at the salaries of similar jobs in the area and bases its starting pay on that. Direct TV also adheres to a bonus pay structure that rewards employees based on how well they do their job and the praise given by customers. The company also offers annual bonuses to those who perform their best throughout the year.
Workplace Conditions
Direct TV believes in fostering a clean and comfortable working environment, and that holds true in its Denver office. Employees are expected to dress and act professionally, regardless of their position. The company trains employees in all facets of its work and believes in promoting from within. Those top-performing employees are given the option of joining its management training program. It also has an award-winning diversity program.
