Liberty Medical provides diabetic testing and medical supplies over the Internet, and also offers educational resources and support for diabetic patients and individuals receiving medical care. The company has offices in several states in the United States, and hires for sales, administrative, and pharmacy-related positions.
Significance
Liberty Medical Supply is one of the country's leading providers of diabetic supplies and has been providing home delivery of healthcare products for almost 20 years. The company works with over 230,000 physicians and healthcare providers to provide patients with discounted supplies and prescription drug benefits outside of their health insurance coverage plans. The company hires both inbound and outbound sales representatives to contact patients about its services, and also employs thousands of people for positions in marketing, IT, business management, pharmacy tech, and operations.
Types
Liberty Medical operates a large customer service department that coordinates customer order processing and billing, as well as a team of representatives that handle prescription drugs, insurance claims and doctor/physician document processing. Job titles and positions at Liberty Medical include: Document Management Reps, Inside Sales Representatives, Patient Enrollment Representatives, Patient Services Managers, and Prescription Drug Benefit Specialists. Other key positions include: IT Network Support Technicians and Specialists, Medical Supply Specialists, Operations Analysts, Pharmacy Benefits Specialists, and Pharmacy Techs.
Function
A Document Management representative is responsible for compiling information from doctors and billing departments to prepare them for Medicare or insurance companies. An Inside Sales representative is responsible for contacting patients about their existing prescription drug plan and helping them understand the benefits available from Liberty Medical. Patient Enrollment Representatives may work on a part time or full time basis, and are responsible for answering inbound and outbound calls and directing the calls to the appropriate parties. The Patient Services Manager is responsible for leading the customer service call center and managing a team of Customer Service Supervisors. Prescription Drug Benefit Specialists are responsible for contacting patients to assist them with maximizing the financial benefits of their prescription drug plan; they must comply with all regulatory and company SOP requirements, and all calls are monitored for performance.
Benefits
Liberty Medical employees are eligible for a comprehensive benefits package depending on their employment status, performance and years in their position. The benefits package for Liberty Medical careers includes medical, life, dental, vision and supplemental insurance coverage through Liberty Medical providers. The company also offers paid holidays, tuition reimbursement, vacation time, an employee stock purchase plan, and a 401(k) plan.
Considerations
Some positions with Liberty Medical are on a temporary basis, offering some flexibility for individuals who only want to work for a portion of the year. Some customer service roles require maintaining a Monday-through-Friday schedule, plus rotating Saturdays, and an evening schedule may be required. Positions that involve selling services, packages or enrollment into the Liberty Medical program may include bonuses and commissions as part of the compensation package. The majority of the customer service and administrative positions are hourly, while the management and supervisory positions are salaried.
