How Do I Cancel a Foley's Credit Card?

By Kate Bruscke

  • Overview

    Foley's, a long-standing Texas shopping icon, was acquired by Federated Department Stores/Macy's Group, Inc in 2006. Most Foley's locations have since undergone the transition into becoming Macy's locations; according to Macy's customer service, most Foley's credit cardholders have had their cards switched to Macy's accounts. Whether you have a Foley's or Macy's branded card, the process of safely closing your accounts remains similar.
    Macy's in New York City
    • Step 1

      Prepare and gather the necessary paperwork and supplies. You'll need your account number, and will probably have to have on hand other information that may be asked of you for security reasons. Depending on your account, this may include your billing address, your mother's maiden name, your date of birth, your Social Security number or the most recent charge on the card. The cancellation process will be quicker and more efficient if you have easy access to this information.
    • Step 2

      Be prepared to make arrangements to pay off the balance on your card before closing your account, if you have not already done so. Macy's offers two options for you to pay your bill online (see Resources); you can also pay the balance on your card in any Macy's store or by mailing a check or money order (clearly marked with your account number) to: Macy's PO Box 183083 Columbus, OH 43218-3083 You can also pay your bill by telephone, using an electronic bank transfer for the principal and balance, by telephoning Macy's Star Rewards Specialists at (888) 431-6229. Please note, however, that Macy's charges a fee for paying your bill by phone.
    • Step 3

      Once you have paid the balance on your card, phone US/Candian customer service at (877) 493-9207. Speak with the agent and indicate that you would like to completely close your Foley's or Macy's credit account.
    • Step 4

      If you have issues with this method, or would rather close your account by mail, send a letter to the following address: Macy's PO Box 183083 Columbus, OH 43218-3083 You can use the following simple template as a basis for your own letter: (Date) Regarding Account Number (xxxx-xxxx-xxxx-xxxx) Please cancel my service and close the above account immediately. No further fees or charges will be honored hereafter. Very truly yours, (Signature Name) (Address)
    • Step 5

      Completely destroy your card and dispose of it safely.
    • Skill: Easy
    • Ingredients:
    • Word-processing program (optional)
    • Paper (optional)
    • Envelope (optional)
    • Warning:
    • All of the addresses and telephone numbers are subject to change. Check your most recent billing statement, check the company website, or call customer service for the most up-to-date information.

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