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Step 1
Keep note of the day that you have used up your remaining balance. Your account will stay active for up to 60 days after it has a zero balance. After 60 days, your account will be automatically erased.
Note: There is a liquidation fee for completely expunging your records before the 60-day period is over, so it may be in your best interest to simply hold onto the card for this amount of time after the card reaches zero. Also, you cannot return your card for a refund, so use your balance and then let the card expire.
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Step 2
Call the Green Dot customer service line at (877) 434-3578 and ask for your account to be expunged unless you plan on holding onto it safely for 60 days.
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Step 3
Slice the plastic. If you decide not to pay the liquidation fee and have your account and your information purged from the Green Dot Visa system, you need to make sure that when you dispose of it your information is not available to any other person. Visa suggests slicing the card into pieces in a trash barrel and disposing of the pieces in two separate trash bags to avoid any potential problems no matter how minuscule the chance.
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Step 4
If the reason that you want to cancel your card is because you think it may be lost or stolen, you need to immediately file a claim so that you can stop any unauthorized purchases before they occur. To do this, call (877) 434-3578 and your card will be canceled and a new card will be issued to you and linked to your account.