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Step 1
Make a list of the medical alert systems available in your area. Contact each company to compare their services.
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Step 2
Ask whether the monitoring center that handles calls is UL listed. This means that it has passed certain inspections given by Underwriters Laboratories.
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Step 3
Look for a provider that has its own monitoring service and does not outsource. Such a company can closely monitor its staff and operations, ensuring the best possible service to customers.
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Step 4
Find a company that will allow you to try out the system, one that offers a 30 day trial period with no financial penalties. During this period, test out the customer service and reliability. See how long it takes for calls to be answered, and how far away you can be from the base of the system when you push the alert button, for example.
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Step 5
Choose a system that tests itself every week.
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Step 6
Evaluate the training of the operators. Make sure they receive the proper training before being placed on the phone lines for customer service.
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Step 7
Ask about the battery backup and detection range of the device. Standard features include a 90 hour backup battery for the medical alert system low battery detection and reporting and 600 foot detection from the panic button to the device itself. Optional features include domestic violence monitoring and language interpretation services for those who speak a language other than English.
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Step 8
Ask about RA minders. An RA minder can be a reminder call about doctor visits, or a weekly check in to make sure you are okay. RA minders can even call daily to remind you to take your pills.
