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Step 1
Use the printer's built-in cleaning program. All modern inkjets have the ability to clean themselves. If the printer has power, run a cleaning cycle from the printer itself or software on the computer. This can usually be found under Control Panel>Printers>Properties>Maintenance.
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Step 2
If the printer has no power or the cleaning cycle fails, attempt to clean the cartridge(s) manually. Remove the cartridge from the printer and place on a covered surface.
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Step 3
Dampen the cotton swab with distilled water and run it over the contact strip on the cartridge. Do not touch the nozzle or printhead itself, as this may result in clogs.
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Step 4
Continue to wipe the contact strip until no ink or dirt residue appears on the cotton swab.
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Step 5
Re-insert the cartridge into the printer. Print a test page to check the effectiveness of the cleaning. If the cartridge still does not work, it will likely need replacement.