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Overview
Direct TV uses a wide variety of employees to run their company and work with their vast customer base. They hire through some outside sources, but rely primarily on their own website to find qualified applicants. They have an award-winning diversity program and provide benefits and compensation for all employees, regardless of their position within the company.
Geography
While Direct TV has positions open across the country, they have more positions open at several specific locations. These are areas where the company has a major operational center. Los Angeles, Denver, and New York are their largest locations. They also have larger offices in Boise, Idaho, Tulsa, Oklahoma, Huntsville, Alabama, and Missoula, Montana. Los Angeles hires more employees than any other location because it's the main headquarters for Direct TV. Denver is the second largest because the city houses the company's customer service and technical departments.
Types
Direct TV offers a number of different career paths within their company. They use installers across the country to install the packages ordered by customers. They also use sales representatives in different cities to find new customers and ensure that current customers are happy with their service. Customer service representatives handle questions from callers, while technical savvy people are needed for their service line. The company also needs managers and support staff inside their many offices to handle the daily operations of the business.
Compensation
Those individuals working for Direct TV have the advantage of a base salary plus commissions. The company looks at other jobs in the area and bases their salary on that. They then reward their top-performing workers with bonuses throughout the year. Sales representatives and other types of salesmen receive commissions on the packages and programs they sell. The company also offers smaller bonuses to their workers at the end of the year and rewards for successes.
Benefits
Direct TV careers include some expected and unexpected benefits. All full-time employees have access to health, dental and vision insurance, with those same benefits applied to their spouses and dependents. A pension plan, 401K and flexible spending account are also included for employees. In certain areas they also offer discounts on child care for parents who work for the company. They also help with adoptions and give free programs and hardware to all employees. Employees can also get discounted programming for their friends and families.
Training
Direct TV believes in producing the best employees and keeping them prepared for the future. To do this, they train all employees, beginning the day their employment starts. They also utilize a system of cross-training so workers can move to different areas without any problems. Those employees that do their best are rewarded by getting invited into the management training program. The company often promotes their own employees into higher positions rather than hiring outside workers.
