What should you look for in a party rental company? Look at the party rental companies customer service. What comes first when looking for a quality party rental company? Is it the cost? Is it the reputation?...
What comes first when looking for a quality party rental company? Is it the cost? Is it the reputation? Is it the catchy phrases or slogans used in their advertising? While these components may entice you to choose a particular company, it's not these options that determine the overall success of the party or event you intend to plan. That is completely reliant on the party rental company's customer service department, and can literally make or break your experience when dealing with a company.
Keith Kranz spent more than 23 years working in international sales. When he knew it was time for a change, he bought the Grand Central Party Rental company, located in Nashville, Tennessee. He can't say enough about the importance of a party rental company's customer service reputation.
"The number one thing you should look for in a party rental company is customer service," he says. "You want to know that you're dealing with a company that is definitely going to be there. Make sure they have ample experience in what they are doing. They need to be fully equipped to provide you,their customer,with all the party rental support you are looking for."
It is helpful to know if your party rental store carries a significant inventory. Nothing is more aggravating than to have a great idea for renting something for an event, only to discover that the particular party rental company you're dealing with doesn't carry an item or has to get it in from another store.
It's important to know if your party rental company is able to offer you help with party designing your party. Such companies will be updated on the latest trends and styles in decorating, and can help you choose textures, linens, colors and lighting. Chat with the employees at a few different party rental stores before committing to one particular business. Wait until you feel that the employees can meet your needs when it comes to help with setting up and decorating for your party or event. The eagerness and enthusiasm of the employee is almost as important as the experience. It's far better to work with someone who is willing to work hard and compromise than with someone who claims to know it all but is not particularly easy to get along with.
Keith Krantz sites the Internet as one of the biggest changes in event planning over the past few years.
"Party rental companies can share a lot of different information over the internet. This makes it easier for customers to select a business they're happy with. Trends change rapidly and people like to research these trends themselves. Colors change from year to year. Even things like the types of linens available change often. When the customer can learn these things over the Internet, it helps them decide exactly what they want. When they are sure of what that is to start with, we are better able to help them achieve their goals."
Search the Internet. Search your imagination. Then search the ideas of the customer service people at your choice of party rental companies. Everything else should fall into place promptly,resulting in the party or event of a lifetime.
