When You Shouldn't Make A Business Phonecall

Everyone knows the value of a well-placed business phone call. But do you know when not to make that important call?

The typical business employee spends a significant amount of time involved in communication tasks. Some of those require telephone contact during a typical business day. But which times should be avoided for business calls?

If you're not sure and end up calling at the wrong time, you could lose the response you're after or at the very least, not get any response at all. Here are some tips for the times you should not place a business telephone call:

1. First thing in the morning. When you think about arriving at work, getting settled at your desk, reviewing the day's schedule, and deciding what to do first, most of us would agree that the last thing we need is a telephone call from someone who wants something from us. In fact, getting a call during that first hour or so on the job may put us in a negative frame of mind so that instead of carefully considering the caller's information, we quickly reject it or pass the call along to someone else. If at all possible, don't call someone first thing in the morning. Let more important tasks precede yours.



2. Right before lunch. Chances are that morning tasks can pile up to include unexpected glitches or additional things to do. By late morning, you can feel frazzled, and more than ready for the long-awaited lunch break. When the phone rings, you may be tempted to let the secretary or voicemail take a message. If you do pick up, chances are you will be in a hurry and not in the best mood to entertain a colleague's request, proposal, or problem. Don't try to catch someone headed out to lunch. Most of us are hungry and eager to get away from the office at that time, or swamped with work at our desks so that taking another call is the last thing we want to do.

3. Late afternoon or end of the day. Never call as the end of the work day approaches. Everyone is frantically working to clear their desks and get out the door by quitting time, so most folks will not be receptive to a last-minute phone call. If they're not ready to leave, they're plowing through a heavy workload, so don't add your telephone call to the pile. Be courteous in refraining from making calls at this time.

4. After closing time or on weekends. Chances are you won't catch anyone in the office at that time. And if you do, they'll most likely be in a hurry or a bad mood, or perhaps lack access to records that could help them respond to your call. They might even wonder why you're choosing to do business after hours. Stay in the usual business timeframe for making office contacts.

5. Beginning and end of the work week. Mondays and Fridays are not optimum times for contacting other business personnel. People tend to be harried at the start and finish of a work week, and they do not often welcome new business at this time. Instead, they may put you off or give you a hasty reply.

The best time for a business phone call is around the middle of the week, preferably Tuesday or Wednesday, right after lunch. Many office members have just returned from lunch feeling satisfied and energetic for the afternoon. At that time they are often more receptive to a new phone call or contact. Time is money in the business world, so make yours count!

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