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Step 1
Contact Paypal to find out why your account was frozen. There are many different reasons an account can be frozen by Paypal. Some reasons include investing in Pyramid or Ponzi Investment Programs, failing to provide a product that you agree to sell, overdrawing your Paypal account with your Paypal debit card and not replenishing the account.
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Step 2
Discuss your issue with a representative at Paypal, and find out the steps they are requiring you to take to have your funds unfrozen. Keep in mind that it is possible that your violation may be so severe that Paypal will not refund your funds to you.
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Step 3
Ask how long your funds will be frozen. Paypal will freeze your Paypal account funds while an investigation is conducted. Depending on the offense, they can let you know how long this investigation might take and when you will find out if they will unfreeze your Paypal funds.
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Step 4
Contact the person who made a complaint against you to Paypal if you are aware who he is. Find out if there is anything you can do to rectify the situation with him or if he will rescind his complaint with Paypal.
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Step 5
Provide any information Paypal requests in a timely manner. The quicker you provide the required information to Paypal, the quicker your case will be investigated. They may ask for email records of correspondence with the person that made the complaint against you with Paypal to verify your claims. As an Internet merchandiser, you should always keep email correspondence on file for at least six months after a purchase is made in case a dispute arises.
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Step 6
Keep in touch with the Paypal representative. If you do not hear about a decision regarding the possibility of unfreezing your Paypal funds, call them. It's your money, so you need to stay on top of the situation as you attempt to get a resolution.
